Complete getting started guide
This guide walks you through the official Ledger.com/Start onboarding flow. Ledger devices provide an offline-first security model where private keys never leave the secure element. The steps below describe best practices from unboxing to sending your first transaction.
Unboxing & authenticity checks
When your Ledger device arrives, inspect packaging and tamper-evident seals. Ledger devices are shipped with verified packaging; if seals are broken or the packaging looks altered, contact official support. Only purchase Ledger hardware from authorized sellers to avoid tampered devices. Ledger devices include physical identifiers and boot screens that indicate genuine hardware — verify these during setup.
Connect & visit Ledger.com/Start
Connect your device to your computer or mobile via USB/Bluetooth (as supported). Open a browser and visit Ledger.com/Start. The Start page will guide you to download Ledger Live or use the web onboarding flow. Always ensure you are on the official URL (check HTTPS and domain) and avoid links from unknown sources.
Install Ledger Live & apps
Ledger Live is the official companion application for managing accounts, installing coin apps on the device, and viewing portfolio balances. Download Ledger Live for your OS and follow installation steps. Within Ledger Live, install the required coin apps (e.g., Bitcoin, Ethereum). The apps are small pieces of code that run inside the secure element and enable account derivation and transaction signing.
Initialize device & set PIN
During initialization, you will be prompted to create a PIN. This PIN prevents unauthorized access to the device UI. Choose a PIN that is memorable but not easily guessable. Enter the PIN using the device buttons or touchscreen — entering the PIN on the device prevents it from being captured by your computer.
Recovery phrase — backup & store securely
Ledger devices generate a recovery phrase (usually 24 words) during setup. This phrase is the master key to your wallet and must be written down exactly as shown. Store the recovery phrase offline in a secure location. Ledger strongly advises against storing the phrase digitally or sharing it with anyone. In case of device loss or damage, the recovery phrase allows you to restore your wallet on a new Ledger device or compatible wallet.
Install coin apps & add accounts
After initializing and confirming your recovery phrase, open Ledger Live and use the Manager to install apps for the cryptocurrencies you want to use. Each app enables account creation for that asset. Add accounts in Ledger Live and verify receive addresses on your device’s screen before sharing them — this prevents malware from showing altered addresses on your computer.
Sending & receiving funds
To receive funds, use Ledger Live to generate a receiving address and confirm it on your device. To send funds, create the transaction in Ledger Live, review amounts and fees, then confirm the transaction directly on your Ledger device. The device signs the transaction internally and returns the signed data for broadcast — private keys never leave the secure element.
Using Bluetooth (Nano X) & mobile
If you have a Ledger Nano X, you can pair it with Ledger Live Mobile via Bluetooth. Ensure Bluetooth pairing is performed in a secure environment and always confirm pairing codes on both devices. For mobility, the same best practices apply: verify addresses on-device and keep your recovery phrase offline.
Firmware updates & security notices
Keep your device firmware up to date. Ledger releases firmware updates for security improvements and to support new features. Ledger Live will notify you about firmware updates; always apply updates through official Ledger Live prompts and verify the update details on your device. Avoid installing firmware or apps from unknown or third-party sources.
Advanced options: passphrase & multi-signature
For advanced users, Ledger supports optional passphrase protection that creates hidden wallets tied to an extra secret. This feature increases privacy and security but complicates recovery if the passphrase is forgotten. Ledger also supports integrations with third-party multisig solutions for institutional or higher-security setups.
Backup & recovery best practices
Consider using hardened backup solutions such as stainless steel seed storage for disaster resilience. Distribute backups across secure locations if appropriate (for example, a safe deposit box and a secure home location). Test your recovery process on a spare device if possible — practicing recovery helps you avoid mistakes in critical moments.
Troubleshooting common issues
- Device not recognized: Try different USB cables or ports, ensure Ledger Live is up to date, and check for operating system-specific drivers if prompted.
- Firmware update errors: Retry the update, restart the device, and ensure you follow the on-screen steps. If errors persist, consult official support.
- Lost recovery phrase: If you lose the phrase and still have access to the device, generate a new wallet and transfer funds immediately. If the phrase is lost and the device is unavailable, funds cannot be recovered.
Security philosophy
Ledger’s security model centers on the secure element — a tamper-resistant chip that isolates private keys from the internet-connected environment. By requiring physical confirmation on the device for each sensitive action and by storing the recovery phrase offline, Ledger reduces the attack surface for software-level malware and remote attackers. Combine device-level protections with safe operational practices (trusted machines, official software, and offline backups) to maintain a strong security posture.
Who should use Ledger?
Ledger suits a wide range of users: from newcomers who want a secure place to hold crypto long-term, to active traders who need hardware-backed signing for exchanges, to businesses and institutions that require stronger custody controls. Ledger scales with advanced features like multisig integrations and enterprise provisioning tools while remaining accessible for first-time hardware-wallet users.
Conclusion
Ledger.com/Start provides an official, guided path to set up your Ledger hardware wallet securely. By following the steps outlined here—verifying packaging, initializing with Ledger Live, securely backing up your recovery phrase, and confirming all transactions on-device—you can manage your crypto assets with confidence. Remember: no one from Ledger will ever ask for your recovery phrase. Keep it offline and private.